Privacy Policy

1. Scope

This Policy applies to personal information we process through our website, online forms, phone calls, text messages, email communications, quote requests, referral submissions, maintenance requests, financing review requests, job applications, and in-person roofing service interactions.

This Policy does not replace any separate written agreement, warranty document, financing provider disclosure, or employment document that may apply to a specific transaction or relationship.

2. Personal Information We Collect

The information we collect depends on how you interact with Higher Level Roofing. We may collect information directly from you, automatically through the website, and from service providers or referral sources.

Information You Provide Directly

• Contact details: name, phone number, email address, mailing address, property address, and ZIP code.
• Roofing request details: roof type, service needed, project notes, photos or documents you choose to submit, appointment preferences, and property access information.
• Quote and service records: estimate details, project communications, service history, warranty information, and records related to roof repair, replacement, gutters, coatings, solar, or maintenance work.
• Referral program information: referrer contact information, referred customer information, referral type, project details, and referral reward eligibility records.
• Maintenance membership information: roof maintenance interests, roof condition notes, gutter or drainage concerns, and preferred follow-up timing.
• Financing review information: project size range, project type, estimate status, ZIP code, and notes you submit so we can help route the request.
• Job application information: contact information, work experience, role interest, resume files, availability, and related hiring details.
• Communications: messages, call notes, text-message interactions, email exchanges, and responses to customer service requests.

Information Collected Automatically

When you use the website, we or our service providers may collect technical information such as IP address, browser type, device type, pages viewed, referring pages, date and time of visit, approximate location derived from IP address, and interactions with website features.

Information From Other Sources

We may receive information from referral sources, lead providers, social media platforms, job boards, financing providers, marketing partners, public sources, or other people who ask us to contact you about roofing services. Those sources control their own collection and use of information under their own policies.

3. How We Use Personal Information

Higher Level Roofing may use personal information for the following purposes:

• Responding to quote requests, service requests, referrals, financing questions, maintenance requests, and job applications.
• Scheduling inspections, preparing estimates, documenting roof conditions, performing roofing work, and providing project updates.
• Communicating by phone, email, text message, or mail about services, appointments, offers, reminders, and follow-up questions.
• Administering coupons, referral rewards, maintenance plans, financing review requests, and customer programs.
• Processing payments, invoices, financing-related handoffs, warranty records, and business records when applicable.
• Improving our website, forms, advertising, customer service, operations, and local roofing service information.
• Protecting our website, business, customers, employees, and property from fraud, abuse, unauthorized access, or unsafe activity.
• Complying with legal obligations, contractor licensing requirements, insurance requirements, accounting rules, and lawful requests.

4. How We Disclose Personal Information

We may disclose personal information when needed to operate the business, provide services, respond to your request, or comply with law. Recipients may include:

• Service providers: website hosting providers, form processors, CRM providers, scheduling tools, email and text-message vendors, payment processors, analytics providers, IT support, marketing providers, and professional advisors.
• Roofing and project support partners: suppliers, subcontractors, inspectors, permitting support, warranty support, financing providers, and other project-related partners when needed for the requested work.
• Referral and program participants: information needed to administer a referral, coupon, maintenance, or financing request.
• Job application support: job boards, hiring tools, and service providers that help process employment inquiries.
• Legal and safety recipients: regulators, courts, law enforcement, insurance providers, and other parties when disclosure is required or appropriate to protect rights, safety, property, or legal interests.
• Business transaction recipients: parties involved in a potential sale, merger, financing, reorganization, or transfer of part of the business, if applicable.

We do not sell mobile opt-in information, SMS consent records, or phone numbers collected for text messaging to third parties for their own marketing. We may share that information with service providers that help us deliver messages or operate our communications systems.

5. Aggregate And Deidentified Information

We may use information that has been aggregated or deidentified for analytics, reporting, quality control, advertising measurement, service improvement, and business planning. When we maintain deidentified information, we intend to use it in deidentified form and not attempt to reidentify it except as allowed by law or to confirm that deidentification measures are working.

6. Cookies, Analytics, And Advertising

Our website and service providers may use cookies, pixels, local storage, log files, and similar tools to operate the site, understand traffic, improve forms, measure advertising, and protect the website. These tools may collect device and browsing information such as IP address, browser type, pages viewed, referral source, and approximate location.

We may use analytics or advertising tools from third-party providers. Those providers may process information under their own privacy policies. You can usually control cookies through your browser settings. If you block or delete cookies, some website features may not work as intended.

This website provides a privacy choices prompt that lets you accept all cookies or use essential cookies only. The privacy choices control stores your selection in a cookie so the site can remember your choice. If your browser sends a Global Privacy Control or Do Not Track signal, we treat that signal as an opt-out of sale or sharing for that browser and device.

7. Your Privacy Choices

• Targeted advertising and cookie preferences: You may use the privacy choices prompt to accept all cookies or use essential cookies only. If your browser sends a Global Privacy Control or Do Not Track signal, we treat that signal as an opt-out for that browser and device.
• Marketing emails: You may unsubscribe by using the unsubscribe instructions in an email, if available.
• Text messages: You may opt out of recurring marketing or service-related text messages by replying STOP. Message and data rates may apply.
• Cookies: You may use the privacy choices prompt on this website or manage cookies through your browser settings. Some choices are browser-specific and may need to be repeated on each device.
• Access, correction, or deletion requests: You may contact us using the information below to request access, correction, or deletion of personal information we maintain about you, subject to verification and legal exceptions.
• California privacy requests: California residents may have additional rights described in Section 13 below.

8. Children

Our services are intended for adults and property decision-makers. We do not knowingly collect personal information from children under 13. If a parent or guardian believes a child provided personal information to us, please contact us so we can review and delete the information where appropriate.

9. Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information. No website, form, email, text message, or storage system can be guaranteed to be fully secure. You should avoid sending sensitive information through website forms unless it is necessary for the request.

10. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy. Retention periods may depend on the type of information, the service requested, warranty or project records, accounting needs, legal obligations, dispute prevention, insurance requirements, and business operations.

11. Changes To This Policy

We may update this Policy from time to time. When we update it, we will revise the effective date on this page. If changes are material, we may provide additional notice through the website or another reasonable method.

12. Contact Us

If you have questions about this Policy or want to submit a privacy request, contact Higher Level Roofing using the information below.

13. Additional Information For California Residents

This section provides additional information for California residents. The California Consumer Privacy Act, as amended by the California Privacy Rights Act, provides certain privacy rights to California residents when a business is subject to that law. Those rights may include the right to know, access, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and be free from discrimination for exercising privacy rights.

Categories Of Personal Information

Depending on your interaction with us, we may collect the following categories of personal information:

• Identifiers: name, address, email address, phone number, IP address, and similar identifiers.
• Customer records: contact details, service records, estimate information, payment-related records, and project information.
• Commercial information: services requested, services purchased, estimates reviewed, offers claimed, referral records, and project history.
• Internet or electronic activity: website interactions, device information, pages viewed, and similar usage data.
• Geolocation information: approximate location derived from IP address or property address you provide.
• Audio, visual, or electronic information: call records, photos, documents, roof images, or files you choose to submit.
• Professional or employment information: job application information, resume details, roofing experience, and work history when you apply for work.
• Inferences: service preferences, project interests, or marketing segments created from your interactions with us.
• Sensitive personal information: limited information that may appear in payment, financing, identity, or job application materials if you choose to provide it or if a provider requires it.

Sources

We may collect personal information directly from you, automatically from website activity, from service providers, from referral sources, from job boards, from financing providers, from marketing or lead providers, and from public sources.

Business And Commercial Purposes

We collect, use, and disclose personal information for the purposes described in Sections 3 and 4 of this Policy, including roofing service delivery, estimates, scheduling, communications, marketing, referrals, financing review, hiring, security, compliance, and business operations.

Sale And Sharing

We do not sell personal information for money. Some analytics or advertising activities may be considered a “sale” or “sharing” under California privacy law if information is made available to advertising or analytics partners for cross-context behavioral advertising. You may opt out through the privacy choices prompt, by contacting us through the methods listed in Section 12, or by using a browser that sends a Global Privacy Control or Do Not Track signal.

We do not knowingly sell or share personal information of consumers under 16. We do not sell or share sensitive personal information for purposes of inferring characteristics about you.

California Privacy Rights

Subject to verification and legal exceptions, California residents may request to:

• Know the categories and specific pieces of personal information we collected about them.
• Access personal information we maintain about them.
• Delete personal information we collected from them.
• Correct inaccurate personal information.
• Opt out of sale or sharing of personal information.
• Limit certain uses and disclosures of sensitive personal information, where applicable.
• Exercise privacy rights without unlawful discrimination.

Submitting Requests

To submit a California privacy request, contact us using the information in Section 12. We may need to verify your identity before processing a request. Verification may require matching the information you provide with information already in our records. Authorized agents may submit requests where permitted by law, but we may request proof of authorization and may require the consumer to verify identity directly.

Shine The Light

California residents may request information about certain disclosures of personal information to third parties for their own direct marketing purposes under California Civil Code Section 1798.83, if applicable. Submit those requests using the contact information in Section 12.